Question 1

What services does ELK Consulting offer?

Accepted Answer

We are a full-service IT and business consultancy based in Mauritius. Our work covers web development, mobile application development, SEO, digital marketing, company formation, and corporate secretarial services — everything a modern business needs to launch and grow online and on paper.

Question 2

Where is ELK Consulting based?

Accepted Answer

Our office is located at Royal Road, Bain Boeuf, Mauritius. We have been delivering digital and corporate services since 2017.

Question 3

Do you work with clients outside Mauritius?

Accepted Answer

Yes. While we are proud to be a Mauritian company, we serve clients across Africa, Europe, and beyond. Most of our collaboration happens online, so distance is never an obstacle.

Question 4

How do we get started on a project?

Accepted Answer

The simplest way is to message us on WhatsApp or send an email describing your goals. We'll arrange a short call to understand your needs, then send you a clear proposal with scope, timeline, and pricing before any work begins.

Question 5

How much does a project cost?

Accepted Answer

Every project is different, so we price based on scope rather than a fixed catalogue. After our first conversation we provide a transparent, itemized quote with no hidden fees, so you know exactly what you are paying for.

Question 6

How long does a typical project take?

Accepted Answer

A standard business website usually takes two to four weeks, while larger platforms or mobile apps take longer. We agree on milestones up front and keep you updated at each stage so there are no surprises.

Question 7

Do you offer ongoing support and maintenance?

Accepted Answer

Yes. Beyond launch we offer maintenance, updates, security monitoring, and content changes. We can set up a support plan that fits the size and needs of your business.

Question 8

In which languages can you work?

Accepted Answer

We work fluently in both English and French, and our websites are built bilingual-ready so you can reach a wider audience from day one.

Question 9

Can you help register a company in Mauritius?

Accepted Answer

Absolutely. Through our company formation and secretarial services we handle incorporation, registration with the relevant authorities, and the ongoing compliance that keeps your company in good standing.

Question 10

How can I contact you?

Accepted Answer

You can reach us any time by WhatsApp or by email at contact@elkconsultingltd.com. We aim to respond to every enquiry quickly during business hours.

Question 11

How do I purchase a digital product on the marketplace?

Accepted Answer

Browse the marketplace, open a product, add it to your cart and check out. A free account is needed so we can attach your purchases, licenses and downloads to your profile. Once payment is confirmed, the product and its license appear in your account and are emailed to you.

Question 12

Which payment methods do you accept?

Accepted Answer

We currently accept cryptocurrency payments, confirmed manually by our team. Card and PayPal options are being added. Free products can be downloaded immediately, within the allowed limits.

Question 13

How do I download a product after buying it?

Accepted Answer

Open your account, go to the order or the product, and use the download link. Your purchases stay available in your account, and the link is also included in your order confirmation email.

Question 14

What kind of license do I get with a purchase?

Accepted Answer

Every digital product is sold with a clear license. Many offer two tiers — Standard and Extended — chosen by the seller. Each purchase generates a unique license key, shown in your account and emailed to you, which can be verified publicly at any time.

Question 15

What is your refund policy for digital products?

Accepted Answer

Because digital products are delivered instantly, refunds are handled case by case. If a product is faulty or not as described, contact us and we'll work with the seller to make it right. See our Refund Policy for full details.

Question 16

How do I become a seller on the marketplace?

Accepted Answer

Submit a vendor application from the “Sell” page. Once our team reviews and approves it, you receive a seller dashboard to publish products, manage orders and track your sales.

Question 17

Are there subscription plans for downloads?

Accepted Answer

Yes. Our download plans let you acquire a set number of products over a period, with a dashboard to track your usage. You can view and manage your plan at any time from your account.

Question 18

Can I promote my product to get more visibility?

Accepted Answer

Yes. From your product list, sellers can request a paid Boost. Once confirmed, the product is featured: it rises to the top of the marketplace and displays a “Sponsored” badge for the duration of the boost.

Question 19

Do I need an account to buy or sell?

Accepted Answer

Yes. A free account lets us securely attach your orders, licenses, downloads and messages to your profile — whether you're buying or selling.

Question 20

How do I get support for a product I bought?

Accepted Answer

Reach us by email or WhatsApp (links in the footer), or through the contact page. For product-specific questions, we can also put you in touch with the seller.

Frequently Asked Questions

Let's build something that lasts.